Terms and Conditions
This website located at (Website) is owned and operated by Ultimo Press, an imprint of Hardie Grant Publishing Pty ABN 15 080 486 746 ("we", "us" or "our"). By using this Website and in consideration of us granting you access to the Website, you confirm that these Terms and Conditions govern your access to and use of the Website and that you accept and agree to comply with them.
We recommend that you print a copy of these Terms and Conditions for future reference.
We reserve the right to amend these Terms and Conditions from time to time. Every time you wish to use the Website or to purchase a product through our website, please check these Terms and Conditions to ensure you understand the terms and conditions that apply at that time.
Please note that transactions will only be accepted on this Website for deliveries within Australia, and members must have a fixed address in Australia.
Subject to these Terms and Conditions, we welcome all members of the public to view the content set out on our Website.
1. Ordering Products
1.1 It is your responsibility to check that the information displayed in your "Cart" accurately reflects your selection before confirming your order.
1.2 You may not place an order for Products to be delivered to a PO Box address or to be delivered outside Australia. Book deliveries to PO Boxes are unfortunately unable to be tracked and these addresses are entered at customer's own risk.
1.3 The images of the Products on the Website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Product. Products may vary slightly from those images, and packaging or covers may change. Accordingly, to the maximum extent permitted by law, we shall not be liable for any inaccuracy in the photographs of the Products displayed on the Website. If you have any questions about the Products, you may contact us at .
1.4 We reserve the right to refuse to accept or to cancel any order that you place with us if you have been involved in a dispute concerning a prior order, if you place an order with a delivery address outside Australia, if we have reasonable grounds to suspect that you have violated these Terms and Conditions, if you appear to be engaged in fraudulent activities, or if we form the view that your intended use of the purchased is inconsistent with these Terms and Conditions. You may not purchase any Products via our Website for resale.
1.5 Prior to submitting your order, you must verify the accuracy of the information you have provided and make any necessary corrections.
1.6 The order is submitted when you click the "Pay Now" button. After placing an order, you will receive an automatic e-mail confirmation of the receipt of your order.
1.7 Please note that clicking the "Pay Now" button does not mean that your order has been accepted and that the purchase is complete. Your order constitutes an offer to us to buy a Product. Upon receipt, the order will be assessed for processing and provided we receive payment from you for your order and we accept your request we will confirm such acceptance to you by sending you a confirmation e-mail.
1.8 Orders may not be changed or cancelled after processing except as expressly provided in these Terms and Conditions, with our consent or as required by applicable law.
1.9 Products will remain our property until we receive payment in full from you. Risk in the Product passes to you on delivery.
1.10 We reserve the right to change the Products offered on the Website from time to time without prior notice. Whilst we make all reasonable endeavours to meet all orders for Products, we will not be liable if any Product is out of stock or otherwise unavailable.
2. Prices And Payments
2.1 General terms regarding pricing
(a) Prices listed on the Website are in Australian Dollars (AUD), inclusive of applicable taxes but exclude all shipping costs. All amounts are payable in Australian Dollars (AUD).
(b) We reserve the right to modify the price of Products offered through the Website at any time. You will be charged the price displayed on the Website at the time you place your order. We reserve the right to correct any errors or inaccuracies on the Website or to cancel orders if an order is placed based on erroneous or inaccurate information. Any payments made by you will be refunded in full in such circumstances.
(a) We accept payments through third party payment providers (for example Shopify and Stripe).
(b) You may be required to provide your personal information directly to third party payment providers when you make a purchase from us. You consent to the use and disclosure of such personal information. Those third party payment providers may pass on your personal information to us to finalise a purchase.
3. Product Deliveries
(a) We will use all reasonable endeavours to dispatch all Products within a week of the order being placed. Delivery is made by courier or Australia Post to the address you supplied during the ordering process. Shipping times will vary depending on your location. The courier requires a signature upon arrival. If no one is available to sign, a calling card will be left at the premises to allow you to arrange a suitable delivery time.
4. Change Of Mind Returns
(a) If you change your mind about a Product (other than a membership subscription), please contact us at email@example.com and, provided we are satisfied that you meet the requirements set out below, we will happily provide a refund:
(i) you have returned the Product to us within 30 days of your purchase;
(ii) you have valid proof of purchase (usually a receipt);
(iii) the Product and all packaging is in its original condition;
(iv) the Product is not a sale or clearance item;
(v) the Product is in re-saleable condition; and
(vi) the Product has not been used or damaged.
(b) We will notify you as soon as possible on receipt of the Product whether your change of mind request has been approved.
(c) All freight costs are non-refundable for change of mind returns.
(d) We will provide you with the address for returns when you contact us at firstname.lastname@example.org with a change of mind request.
(e) The change of mind policy outlined in this clause does not impact your rights under the Australian Consumer Law, as outlined in clause 6 below.
4. Australian Consumer Law
Products on our Website come with Consumer Guarantees that cannot be excluded under the Australian Consumer Law (which can be found in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
5. Intellectual Property
5.1 All material on the Website, including the text, code, information, graphics, illustrations, photographs, video, music, sound, trading names, service marks, logos, design, layout, downloads, pricing, products and services (Content) is owned by us or licensed to us.
5.2 You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content for any purpose, other than with our prior written consent, or as permitted by law.
5.3 Trade marks used on the Website to describe third parties and their products are trade marks of those third parties and you are not permitted to use them without the consent of those third parties.
5.4 You acknowledge and agree that you have no right, title or interest in or to any intellectual property rights in the Content or any intellectual property rights in any Products.
6. Links And Third Party Content
6.1 You must not frame or mirror any part of the Website without our prior written authorisation.
6.2 The Website may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under our control. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.
7. Your Conduct
7.1 You must not:
(a) use the Website in breach of any applicable laws or regulations;
(b) use the Website for commercial purposes (including for competitive advantage or to our competitive disadvantage);
(c) use the Website to harm, abuse, harass, stalk, threaten or otherwise offend others;
(d) interfere with, disrupt, or create an undue burden on the Website;
(e) upload, post, transmit or otherwise make available any material that:
(i) is not your original work, or which may infringe the intellectual property or other rights of another person;
(ii) is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
(iii) includes an image or personal information of another person unless you have their consent;
(iv) you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
(v) contains large amounts of untargeted, unwanted or repetitive content; or
(vi) contains financial, legal, medical or other professional advice.
Without limiting the above, you will not and will not permit a third party to:
(f) misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack;
(g) use any method or process (including data scraping, web-bots, collection or accumulation tool, robot, spider or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or repacking the Content;
(h) use, obtain, or attempt to obtain from the Website, information in order to identify or discover pricing, underwriting, rating and related business methodology or systems; and
(i) do anything which will or may damage, disrupt access to or interfere with the proper operation of the Website.
If you believe that a user has breached any of the above conditions, please contact us immediately at .
8. User-Generated Content
8.1 By uploading, transmitting, posting or otherwise making any material available via the Website, you grant us with a non-exclusive, worldwide, royalty-free, perpetual licence to use, store, reproduce, edit and exploit the material in any form and for any purpose, and unconditionally waive all moral rights as defined by the Copyright Act 1968. Any material you upload to the Website will be considered non-confidential and non-proprietary.
8.2 We reserve the right to block or suspend any user of the Website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the Website by any user, without notice. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you on the Website constitutes a violation of their intellectual property rights or of their right to privacy.
8.3 We are not responsible for, and accept no liability with respect to any material uploaded, posted, transmitted or otherwise made available on the Website by any third party. We do not endorse any opinion, view, advice or statement made by any third party, including any member reviews.
8.4 You agree to indemnify us and each of our officers, employees, agents, contractors, suppliers and licensors (collectively Affiliates) in respect of any liability, loss or damage (including all legal and other costs on a full indemnity basis) suffered or incurred by us or any Affiliate arising out of or in connection with your breach of or failure to comply with these Terms and Conditions, or your default or wrongful conduct.
9.2 We may use third-party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to the Website. We may also use analytics data supplied by these vendors to inform and optimise its ad campaigns based on your prior visits to the Website.
9.3 While cookies allow a computer to be identified, they do not contain personal information about a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
10. Disclaimer And Liability
10.1 We do not guarantee that the Website will be secure or free from bugs or viruses or function without interruption or errors. The Website is provided on an "as is" and "as available" basis. You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software. By accessing the Website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by the Website or by any Third Party Content or Third Party Website.
10.2 To the extent permitted by law, we exclude all warranties, guarantees, conditions and representations (whether express or implied) that may apply to the Website or any Content on it. We will not be liable to you for any loss or damage of any kind, whether in contract, tort (including negligence), even if foreseeable, arising under or in connection with:
(a) your use of, or inability to use the Website; or
(b) your use of or reliance on any Content or material displayed on the Website,
including any direct, indirect, special, incidental, consequential or punitive damages, which includes, but is not limited to, loss of revenue or profits or business or anticipated savings, loss of use or goodwill or reputation, loss of data, even if such loss was foreseeable.
10.3 Every effort is made to keep the Website up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website being unavailable due to technical issues beyond our control.
10.4 With the exception of Consumer Guarantees as defined under the Australian Consumer Law, we exclude:
(a) any term, condition or warranty that may otherwise be implied into these Terms and Conditions;
(b) any liability to you for consequential or indirect loss.
10.5 Subject to clause 10.6, our liability in respect of any breach of or failure to comply with any Consumer Guarantee is limited to the following:
(a) in the case of any goods (including Products), to the replacement of the goods or the supply of equivalent goods;
(b) in the case of services, to:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
10.6 Our liability in respect of a breach of or a failure to comply with a Consumer Guarantee will not be limited in the way set out in clause 10.5 if:
(a) the goods or services supplied are goods or services 'of a kind ordinarily acquired for personal, domestic or household use or consumption', as that expression is used in section 64A of the Australian Consumer Law;
(b) it is not 'fair or reasonable' for us to rely on such limitation in accordance with section 64A(3) of the Australian Consumer Law; or
(c) the relevant Consumer Guarantee is a guarantee pursuant to sections 51, 52 or 53 of the Australian Consumer Law.
These terms and conditions are governed by the laws of Victoria, Australia.
If you have any queries regarding these Terms and Conditions, please contact us on .